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Alexandre Dayon is the president and chief strategy officer at cloud-based software company Salesforce, working out of San Francisco, California. He is also the chairman of the company’s advisory board. Dayon is a technology executive, entrepreneur and inventor who has produced several multi-billion dollar enterprise software solutions and has been granted 12 patents, according to […]
Greg Resutek is the chief strategy and growth officer at aerospace and defense company ASRC Federal, working out of Reston, Virginia. He is a proven leader specializing in strategy, financial analytics, organizational alignment and optimization, mergers and acquisitions, and business development, according to his LinkedIn profile. Resutek has been with ASRC Federal for almost eight […]
Giles Kesteloot is the chief strategy officer at management consulting company ECS Federal. He has been holding this leadership position since January 2021. Kesteloot oversees the development and execution of the company’s corporate business strategy and growth across the federal and commercial markets. He also forms teams and organizations that support and create value for […]
Bhaskar Ghosh is the chief strategy officer at information technology company Accenture. He has been holding his current leadership position since October 2020. In his current role, Ghosh oversees the company’s strategy and investments and the development of all assets and offerings across the company’s services. He also sponsors Accenture’s Responsible Business & Sustainability Services […]
Patricia Hatter is the chief customer officer at Palo Alto Networks, working out of Los Gatos, California. She is a skilled profit and loss manager as well as an executive leader of services, sales, channel partner, operations and information technology organizations, according to her LinkedIn profile. Hatter further describes herself as a business and operations […]
Gerri Elliott is an executive vice president and the chief customer and partner officer at networking hardware company Cisco. She has been holding her current leadership role since April 2018. At Cisco, Elliott oversees sales, systems engineering, marketing and channel strategies. She is also a member of the executive leadership team and is responsible for […]
Michelle Punch is chief customer officer at cybersecurity company Forcepoint, working out of Austin, Texas. She is an accomplished customer-focused leader with over 18 years of experience, according to her LinkedIn profile. Punch has an affinity for building talented professional teams and rapidly delivering on key strategies with a focus on competitive disruption and customer […]
John Sabino is a senior vice president and the chief customer experience officer at cloud computing company VMware. He has been holding his leadership position since October 2021. Sabino oversees the Customer Experience and Success organization, which consists of over 7,000 people worldwide. CXS is a group within the company that is dedicated to supporting […]
Jeff Davison is the chief customer officer at software company Unanet, working out of New Alexandria, Virginia. He is a technology executive with significant experience in delivering customer solutions, transforming on-premise service delivery organizations to cloud, building high-performing leadership teams and optimizing internal business processes, according to his LinkedIn profile. Davison joined Unanet as its […]
Organizations in both the private and public sectors are taking customer experience more seriously. According to Gartner, the number of companies that have a chief customer officer or an equivalent role rose from about 65 percent in 2017 to nearly 90 percent in 2019. The public sector has also long strived to deliver better citizen […]
